This Delivery Policy governs the provision and delivery of digital and creative services by Synexis innovation (“Company,” “we,” “our,” or “us”) to clients worldwide (“Client,” “you,” or “your”). By purchasing our services, you agree to the terms outlined below.
The Company provides digital, creative, and marketing services including but not limited to:
Logo Designing
Website Design & Development
E-commerce Development
Digital Marketing & Paid Advertising
Social Media Marketing
Search Engine Optimization (SEO)
Branding & Packaging Design
Content Writing
Video Editing
All services are intangible digital services. No physical goods are shipped. Deliverables are provided electronically via secure digital methods.
All services are delivered within 2 to 30 business days, depending on project scope, complexity, and service package.
Small-scale projects: 2–5 business days
Mid-level projects: 5–15 business days
Large-scale/custom projects: 15–30 business days
Delivery timelines are estimates and are confirmed upon formal project approval.
“Business days” refer to Monday–Friday, excluding public holidays in the Company’s country of operation.
The project timeline begins only after:
Written confirmation of the project,
Receipt of required advance payment (if applicable), and
Submission of complete project information, materials, and credentials by the Client.
Failure to provide required materials may result in delivery delays without liability to the Company.
Due to global operations, communication and delivery may be affected by time zone differences. Delivery timelines are calculated based on the Company’s official business hours.
The Client acknowledges that response delays may impact final delivery dates.
Revisions are limited to the number specified in the selected package or written agreement.
Minor revisions: Typically completed within 1–3 business days.
Major revisions or change of concept: May incur additional fees and extended timelines.
Any request outside the original project scope constitutes a new service agreement.
Final deliverables may be provided via:
Secure cloud storage (e.g., Google Drive or similar platforms)
Website deployment to client hosting
Advertising account setup and activation
Project management system access
The Company is not responsible for file storage after delivery confirmation. Clients are advised to download and securely back up all files.
The Company shall not be held liable for delays, restrictions, suspensions, or technical issues caused by third-party providers, including but not limited to:
Hosting providers
Domain registrars
Payment gateways
Social media platforms
Advertising networks
Government or regulatory authorities
Approval times for ads, merchant accounts, or verification processes are outside the Company’s control.
A project shall be deemed completed and accepted when:
Final deliverables are sent to the Client, or
Website/project is deployed live, or
Marketing campaign is activated.
If no written objections are received within 7 business days of delivery, the project shall be considered approved and accepted.
To the maximum extent permitted by international law:
The Company shall not be liable for indirect, incidental, consequential, or loss-of-profit damages.
Total liability shall not exceed the total amount paid by the Client for the specific service.
This Delivery Policy shall be governed by the laws of the Company’s country of registration. Any disputes shall first be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the competent courts of that country.
